Frequently Asked Questions

 

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on the shipping method (air, sea or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Where are you based?

We’re happily based in Bradenton, FL – the beach capital of the US of A.

How does shipping work?

Fray partners with global merchants and artisans in order to provide you with the best prices and the most interesting products.

This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please don’t panic if it doesn’t show up immediately, it’s on its way 🙂

We offer international shipping options too – no matter where you are, you can buy from us!

All orders are backed by our no-questions-asked 100% Satisfaction Guarantee – if you don’t love your Fray clothes or pick the wrong size, we’ll send replacements for free (or give you a full refund).

What if I need to return something?

No worries! Contact us right away and we’ll help guide you through the process – we’ll send you a prepaid mailer to send the item back. We stand by our clothes – that’s why we offer returns for 30 days after you receive your purchase!

How do we contact you with press inquiries?

Send us an email via this form and we’ll get back to you as soon as we can.